Worst service ever. Jan, the loan processer had NO customer service skills, would never pick up the phone to explain things, just acted as a worthless middle man.
Manager of the branch, Patrick, is also helpless and proceeded to YELL at his customer. Go elsewhere, save yourself headache. Don't use them. You will be spinning in cirlces, with NO help from them.
All they do is pass things onto you, with no explanation. They offer no value add, and we have NEVER had to jump through hoops like they have when we refinanced in the past.
Just silly, and poor poor service.
Since moving forward with GMAC, it is going much smoother. Don't use